Terms & Conditions and Privacy Policy

Last Updated: March 25, 2026

Company Name: Firehouse Roofing LLC
Website: https://firehouseroofing.com

1. Program Description and Acceptance of Terms

Firehouse Roofing LLC (“Company,” “we,” “our,” or “us”) operates text messaging, email, and phone communication programs (collectively, the “Programs”) to communicate with customers and prospects regarding our roofing and related services.

These Programs may include:

• Service-related alerts and appointment reminders
• Estimates, scheduling updates, and project communications
• Customer support communications
• Post-project follow-ups, including satisfaction surveys and feedback requests
• Requests to leave reviews on third-party platforms
• Limited promotional or marketing messages related to our services

By providing your contact information (including your mobile phone number and email address) and opting in to receive communications, you agree to these Terms & Conditions and Privacy Policy (“Terms”). If you do not agree, please do not use our services or enroll in our Programs.

Program Name: Firehouse Roofing Customer Communications

2. Message Frequency and Charges

• Message frequency may vary depending on your interaction with us
• Message and data rates may apply
• Your mobile carrier may charge fees according to your plan

3. Opt-In and Opt-Out

You may opt in by:

• Submitting a form on our website
• Requesting service or estimates
• Providing your contact information during a service interaction

Opt-Out (STOP)
You can opt out of SMS messages at any time by replying STOP to any message.
You may receive a one-time confirmation message after opting out.

Help (HELP)
For assistance, reply HELP to any message or contact us directly.

4. Carrier Disclosures

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and network conditions.

5. Customer Communications

We may contact you via phone, SMS, MMS, or email to:

• Schedule or update appointments
• Provide service updates
• Send reminders
• Request feedback or reviews
• Share limited promotional offers related to our services

Participation in surveys or reviews is voluntary.

6. Customer Support Contact Information

If you have questions or need assistance, contact us:

• Phone: 972.206.8625
• Email: help@callfirehouse.com
• Mailing Address: 4001 Industrial St., Rowlett, TX 75088

You may also reply HELP to any text message.

7. Privacy Policy

7.1 Information We Collect

We may collect:

• Name, phone number, email, and address
• Service request details
• Communications and messages you send us
• Feedback, survey responses, and reviews
• Website usage data (IP address, browser type, pages visited)

7.2 How We Use Information

We use your information to:

• Provide services and communicate with you
• Schedule and manage projects
• Send updates, reminders, and support messages
• Request feedback and reviews
• Send limited promotional communications (with consent)
• Improve our website and services

7.3 SMS and Mobile Information Privacy

If you opt in to receive text messages:

• Message frequency may vary
• Message and data rates may apply
• You can opt out anytime by replying STOP
• Reply HELP for assistance

IMPORTANT DISCLOSURE:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share your mobile number or SMS consent data with third parties for their own marketing.

We may share information only with service providers that help us deliver communications (such as messaging platforms), or as required by law.

7.4 Cookies and Tracking

We may use cookies and similar technologies to:

• Improve website performance
• Analyze traffic and usage
• Support marketing and advertising

You can control cookies through your browser settings.

7.5 Data Security

We implement reasonable safeguards to protect your information. However, no method of transmission is completely secure.

7.6 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

7.7 Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

7.8 Data Retention

We retain information only as long as necessary to provide services and comply with legal obligations.

7.9 Changes to This Policy

We may update this policy at any time. Updates will be posted on this page with a revised date.

7.10 Your Rights

You may request to:

• Access your personal data
• Correct inaccurate data
• Request deletion (where applicable)

To make a request, contact us using the information above.

By using our website or services, you agree to these Terms & Conditions and Privacy Policy.